Shipping Policy

Welcome to AL ATHIRAH. We are committed to delivering your luxury fragrances safely and on time across India.

Order Processing

• All orders are processed within 1–2 business days after payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next working day.
• During festive seasons or high-demand periods, dispatch may take slightly longer.

Shipping Timeline

• Standard delivery time: 3–7 business days across India.
• Metro cities may receive orders faster depending on courier availability.
• Remote areas may require additional delivery time.

Shipping Charges

• Free shipping on prepaid orders above ₹999.
• A nominal shipping fee may apply to orders below the free shipping threshold.
• Cash on Delivery (COD) availability depends on serviceable pin codes.

Order Tracking

• Once your order is shipped, you will receive a confirmation email/SMS with tracking details.
• Tracking information may take up to 24 hours to become active.

Packaging & Safety

• All perfumes and attars are securely packed using protective packaging materials to prevent leakage or damage during transit.
• Since perfumes may contain alcohol-based ingredients, shipments are handled according to courier safety guidelines.

Delayed Deliveries

While we aim for timely delivery, delays may occur due to:

• Weather conditions
• Courier disruptions
• Public holidays
• Incorrect shipping information provided by the customer

In such cases, our support team will keep you updated.

Damaged or Lost Packages

• If your order arrives damaged, please contact us within 48 hours of delivery with photos/videos of the package.
• If a shipment is lost in transit, we will investigate with the courier partner and arrange a replacement or refund if applicable.

International Shipping

• Currently, we only ship within India.
• International shipping for perfumes may be restricted due to transport regulations for alcohol-based fragrances.

Incorrect Address & Failed Delivery

• Customers are responsible for providing accurate shipping details.
• Re-shipping charges may apply for orders returned due to incorrect address or failed delivery attempts.

Contact Us

For shipping-related questions, please contact us at:

Email: alathirah.official@gmail.com
Business Hours: Monday – Saturday, 10 AM – 7 PM IST